PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. Stream from Virgin Media. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. If you look into the back of your Hub, you'll see a port. Plug the phone cable into the microfilter's phone socket. On activation day unplug your old hub and power cable. Unfortunately we don't use the Openreach master sockets as they are BT only. I've just ordered Virgin Media cable broadband and phone. Connect the Hub’s power cable with the blue tab. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall. Now got a replacement cable and working . The house has the brown external junction box fitted to the front of the property on the external living room wall (see pic). Entertain me; Broadband DealsStream from Virgin Media. Zyxel 1800Mbps Pass-Thru Powerline Adapter 2-port Gigabit Ethernet 2-Pack. Solved: I have one phone socket in my bedroom that no longer works. For more information, select the type of broadband service you're planning to switch to on TalkTalk: Fast Broadband. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Plug into the Virgin Media wall socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. There are only two cables connected to the master socket. Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. It will pull out from the socket. To ensure the best connection and maximum safety, the wires must be connected correctly. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. . 2. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. If you unscrew the front of the BT master socket, put some insulating tape over the contacts and replace it, that isolates all sockets in the house from the BT line. Unplug the telephone from the telephone wall socket. £8p/m extra or included with Gig1 or Volt. Look up the PSTN switch-off! The old technology that powers landline telephones in the UK will be switched off in 2025. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. Call the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Hi, I've been trying and failing to book an engineer to come out and move the master socket from my living room and into my office at home. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. Answered! Go to Answer. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Connecting Hub 3 To Extensions Virgin Media Community 4797660. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. A second cable, the Ethernet, to deliver the internet from the router to the computer. We have the quickstart pack but sadly cannot get broadband set up and working. 17: Community Champion. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Re: Virgin Media Master Socket. #1. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. ago. 2: Seeker. The answer is yes. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. I recently purchased my first home and have been taking a look at the VM cabling to the property. After I have a BT line. Alternatively you could keep your filtered face plate on your master socket and instead of connecting into terminals 2,3 & 5 for your telephone extension. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Damaged Wall socket. Could wire the cable to the internal connection within the socket. To progress with your broadband switch from Virgin Media to TalkTalk, go to TalkTalk’s website to order your new TalkTalk broadband service. g. This will clear the line of dial tone for a short time, allowing you to listen closely. We would like to show you a description here but the site won’t allow us. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. Finally got through, explained that since supposedly switching over from my old phone provider on Monday the phone hasn't worked. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. There is an access panel in the ceiling for pipes and cables. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. I would. Re: Virgin Media Master Socket. I'm currently renovating my living room, including the electrics. In response to Vikki_M. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. These 2 phones work fine pluged in via the one master connection that links to second via wireless. Mobile Your Account. A BT master socket. Grey/White – White/Grey. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. The trueCall standalone device. You’ll then be able to use your same old phone to make. Hello, as someone in my building must have a Virgin master socket, we were sent the self-install kit by deliveryman when we should have been sent. If you're happy for us to get this booked. You'll also need to make sure that the right materials are gathered. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. 27-07-2020 07:02 AM. Tudor. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Oct 10, 2019. Virgin Media Wall Socket. (Wasn’t told of the switchover and only found - 5443370. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. and "Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Thanks for your first post and welcome to our community. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Superfast Broadband. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. a geeky broadband story. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. If you can't find it, have a look outside for. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. #1. Have tested all the wires so know which is which from hub to phone socket. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayI don't have a virgin media wall socket and this is stressing me out. VM BB TV Landline. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Virgin Media TV boxes need to be connected to a Hub so. Browse Virgin Media Virgin Media Community. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. on 25-09-2022 15:41. . Check the phone is seated in the base unit correctly & powered ON. Volt Broadband. The NTL/Virgin master socket will look like a BT one, just it will have NTL or Virgin Media on the front. . Hi all, Trying to help my mum over phone sort this out as much as I can to try and avoid a £150 BT call out charge. This only affects landlines. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. Turn on and start the Box. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. Options. Re: Using existing Bt sockets with virgin. Stream from Virgin Media. Jun 13, 2009. The shelter has the brown external junction box fitted to the front of the objekt on the external living room wall (see pic). My Virgin Media App. Choose the best spot for your wifi hub. Your telephone service from any of the UK Service Providers, other than Virgin Media, is presented at your home or business on a master socket provided by Openreach (formerly BT Openreach, BTOR), and often referred to as 'the BT master socket'. Account - Cable. When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . Very poor advice. Registration is fast, simple and absolutely free so please join our community today. Virgin Media Prep House Rewiring Fix Community Forum I think the issue is to do with the way VM presents its caller ID on the lines of some customers and the BT phone is unable to recognise a 'withheld' caller ID. If the property has Virgin Media cabled up, it would only mean you need the Virgin services installed or connected to your property. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. Hub- Adapter-6core cable to phone junction box-junction box to phone socket-other extensions off phone socket- plug phones into sockets. TV box - 15 mins. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. The - 3982847 - 4. Tudor. For the ADSL faceplate, you will need to connect the two RJ11. Kind regards Jodi. Business, Economics, and Finance. The cable could be hidden within, or behind, furniture. Home Phone. Options. Unplug the phone and check another phone directly into the main socket ensuring this is a VM socket and not one with a BT or Sky logo. First, you must determine which type of socket you have in your home. One to power the router up. 29/07/15 - 16:50 #1. Plug into the wall socket Push the red label end of the white cable, into. You can't (well shouldn't) touch anything past the text socket on the master sockets of either BT or cable sockets. Sometimes there is no wall box, just a trailing cable. We would like to show you a description here but the site won’t allow us. This is the point where Openreach's responsibility for the line ends, and your. There will be two distinct input lines coming from each end of the socket. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. So long as the cable from the wall isn't damaged while changing them over, you can simply swap the existing (I'm guessing block style) one. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. I then unplugged the Pod and plugged it back in again and then it worked. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Since TalkTalk is not sending people to preform installations, would my existing virgin sockets be suitable for switching without installation? I have openreach phone lines but fibre cables are exterior. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. 19 minutes ago. You can re-use any microfilter and Ethernet cables. The Bt Openreach Mk4 Socket Wiring Diagram is set up to guide users through the installation process. I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. Getting started[diagram] wiring diagram for virgin media Virgin broadband quickstart cable isolation pack connect virginmediaMaking the switch to virgin media. Various cable mediums are used in modern systems to transmit data. 8uF 250v capacitor to provide domestic phones with a 50 to 80v volt ring signal. Purchased a new BT cordless phone and extentioin. The theory is to remove the virgin master socket box, remove the euro module from that box, which leaves me with the main white coax cable from virgin (that comes straight from outside the house). I have only got one rectangular shaped white socket (Shown as below) but it seems old. None of the numbers line up correctly to the sockets! It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. . . However… Virgin now obviously wants their hub etc back. No Coax Wall Socket Virgin Media Community 4802361. I recently purchased my first home and have been taking a look at the VM cabling to the property. We would like to show you a description here but the site won’t allow us. Unfortunately we don't use the Openreach master sockets as they are BT only. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Do VM supply this and can I be provided with one. 4 Kudos. • If you are coming from Virgin Media or getting a new broadband service, you can set up your Sky Hub on your activation date and then wait forOptions. No, what you need to do is switch the extension wiring from the BT socket to the VM one. How long does Virgin Media Broadband take to activate? Discover how Virgin Media services are installed. 23/03/17 - 01:22 #2. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. (I did this video to help/guide new engineer as I did not find any for my self when I started. SpeedBooking an engineer is easy with Virgin Media. No Coax Wall Socket Virgin Media Community 4802361. The Virgin wall sockets just have one connector at the bottom. Apparantly I have to connect the phone line into the back of the router, in spite of the instruction booklet clearly stating that it is to be plugged into the Virgin Media master phone socket (as one would expect)1 ACCEPTED SOLUTION. . TEL1 on the hub should take on your. Harpy. Excludes broadband faults and broadband network outages. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. However the wall. In your first photo, remove the white adapter from the VM hub (top of the pic) from the #2 socket and plug it into the #1 socket immediately above. Options. #2. If digging / drilling / new external & internal cables are required the. Plug the cordless base. I've looked for an external box but cannot. Fibre Broadband. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Use a cable to connect the Green Digital Phone Socket on the back of the BT Smart Hub 2 to the Phone Socket on the Master Socket. The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. CryptoWe would like to show you a description here but the site won’t allow us. I'm going to be getting virgin media installed in the near future and am currently undergoing a fair bit of building work in my house so want to take the opportunity to have the new internal sockets fitted in the best possible location for myself, rather than wherever is easiest for the engineer. The video points out how there are sometimes six connectors on an extension socket, but only numbers 2,3 and 5 are used. Our main phone connection is downstairs near to the original location of our hub. Solved: Previously, I had BT connection so I need a wall socket. 0 Kudos. We would like to show you a description here but the site won’t allow us. We'd love to help, sorry to hear a cable is missing between the wall mounted box and your isolator plate (VM socket). How to wire a phone extension from a BT Master socket UKBusiness and Residential Telephone Engineers in Uk, West Sussex, East Sussex, Sussex and HampshireThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Yeah, £122 . I went to view a new build property last night and was pleasantly surprised to see it had been cabled for Virgin Media. This means that the broadband router can be installed at either location and both will need ADSL filters. No vm wall socket. Virgin Media Quickstart set up. If there is extension wiring attached. But I have no Virgin Media Wall socket in my house. Which was great as that is in a better location than my master Socket was. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Hi all! I’ve just moved in to my new house and the cable from my inside master socket isn’t connected in the outside box there is just two - 5199081 We would like to show you a description here but the site won’t allow us. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. 0 – which seems a lot. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. 1%. Remove the extension cabling connectors from the VM phone adapter in the back of the hub. #2. 4Ghz. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I can only find the TV socket. Manage Your Account. Stay safe online. Virgin Media was the UK’s first quadruple-play provider, combining landline, broadband, TV and mobile services in one subscription. Perhaps your master socket isn’t centrally located in your home, so some of your rooms are out of range of the Hub; or maybe you have an office at the end of your garden and your signal needs a boost to reach it. Hi Rob Our master socket is in our front room physically. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. Transfer your home phone number to virgin media ireland technical information support our network build on site bringing new development connecting hub 3 extensions community 4797660 how connect old bt master nte5 avforums wiring a ethernet practical beginners guide tv v6 4k set top box review what hi fi line dead but internet still works or drops. Home Phone. Cable TV & Virgin Media TV . Preparing for Landline changeover to fibre. Connecting Hub 3 To. The Virgin Media engineer, my DIY books and all the websites tell me so! Being an enthusiastic amateur I am reluctant to ignore the rules and possibly incur a hefty cost from Virgin Media. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. But after a few weeks I'll notice that the daily speed tests on my Google WiFi are showing a slowing down of. 4 Kudos. . In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. This is how I understand the PlusNet system. I have had Virgin Media during the last year, but have now requested Vodafone broadband. VM BB TV Landline. At the moment I have ADSL from BT and by the end of this year I will have infinity. Everything is converted to specialised triple screened coaxial cable. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I'm a Very Insightful Person, I'm here to share knowledge. Hello all, I am trying to add a second phone point from my Virgin Media master socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. 1 [or 192. Solved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. Use your master socket rather than an extension socket, because the broadband signal will be stronger and more stable. Join Date: Oct 2021. Virgin Phone Switchover. I shall have a look through my cables and see what fits. If upgrading from and old BT socket to an NTE5 connect 2 to the B leg and 5 to the A leg. Hello AdamT23, thank you for reaching out on our help forum about this issue. Account - Mobile. Vonage 2nd line. Up to 3 WiFi Pods if needed. The UK isn’t the first country to make this move. For much more detail. 5 Machine screws included. They use a separate “circuit” to talk to the headend telephone exchanges. Jacopo Member. So, a 50 minute broadband, TV and phone. I am thinking of switching to Vodafone which I know will use the master socket for their connections. Lan Wiring Practically. This is how I understand the PlusNet system. Using just the VM phone adapter connected into the VM hub, try each individual phone in turn, one at a time, and see if you get a ringing sound for an incoming call. The test socket of the back part of the downstairs 'master' socket. Remove all other equipment connected to telephone sockets. Faint or Intermittent Noise Perform a Quiet Line Test. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Connect your new cable between the Virgin Media Digital Hub and the new Master socket. Master Socket 5c connection going loose. Obi202 To Phone Extension Uk Voip Forums. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. There are only two cables connected to the master socket. easy install. We would like to show you a description here but the site won’t allow us. If the sockets are already there and functioning, yo. Do not remove the PVC insulation from the wires themselves. Options. . on 19-10-2022 18:20. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. on 27-10-2022 09:24. Account - Cable. Is your phone line active? Find out in 5 minutes, if you’re unsure – this landline installation checklist will show you what to look for on your phone sockets, master socket and home phone handset. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. 100. This is very easy to do and will only take a couple of minutes. This example has the BT Piper logo in the top left corner. Estonia and the Netherlands have already switched. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 17/07/09 - 20:45 in Cable #1. It has two outputs on the left of the wall box. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. Whilst doing a bit of painting this old Type 52a block terminal/connection box came apart and the dial tone on the phone went. For a wires-free alternative, you could use a cordless phone setup. In answer to your second point, as this is a quick answer -Yes, you would use the handset on the master socket until the switchover date, to which you'd then plug into the hub, via the provided RJ11 adaptor. My PC is next to the hub and i'm currently looking to replace my rather battered ethernet cable what doesn't click in properly and is quite ancient. Re: No Wall Socket for Quickstart. Virgin Mobile. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. Solved No Virgin Media Wall Socket At Installation Community 4832746. Therefore a WiFi based device is not feasible with this current setup. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin cable) and a new master socket installed. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. I've just moved into a new property and it has a Telewest Broadband outlet on the wall: Close to this there is a power switch. To get the phones to ring again, following a Virgin-Media "fibre-phone" installation, I changed the extension socket, the engineer plugged the hub's phone port into from an secondary BT socket, to a master BT socket. If you have Virgin cable TV, phone and broadband, that's potentially 3 new sockets - co-ax for the TV and the broadband and a bit of naff old copper wire for the phone which plugs into a socket similar to BT's one. Faceplates after second visit. The cable wiring is the same as the Virgin Media Master socket. 1. Andrew Ferguson, andrew@thinkbroadband. However it doesn't work at all. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If you want to extend the cable from your Virgin Media hub, you will find that SSL coax will do the perfect job. The virgin media copper telephone wire (which comes in off the street) is disconnected from the master socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Obi202 To Phone Extension Uk Voip Forums. Reply. Joining in. My Virgin Media App. Options. However, rather than the piping then entering. In response to Vikki_M. #1. I don't work for Virgin Media. Open the Master Socket up. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. Source: herbalic79. The house I moved to had VM, it has be. Install an nte5a bt virgin openreach etc master socket. If the problem goes away, then the fault lies with your wiring or devices. Country. We have a virgin media wall socket with an ethernet port in the wall but no round cable. See where this Helpful. cable from wall. My VM Router is is my office adjacent to hall. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Hi all, I have been having a look around and not found a 100% clear answer to my question. Top 5 common phone line faults affecting landline adsl nbn solved remove un just cut it virgin media community 4936267 how the internet works submarine fiber brains in jars and coaxial cables ars technica dead but still or drops out noisy ly no wall socket at installation 4832746 requirements for electric service connections 120w dc vehicle. Thank you for getting back to me and confirming this @paddingtonbear9. Some years ago when we got broadband on our copper wire line the WiFi signal from the router went nowhere( 100 year old stone farmhouse walls) A BT engineer somehow rerouted the incoming line to our office upstairs where we could use extenders to relay the WiFi signal. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. Manage Your Account. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover.